Shipping Policy

PRE - ORDERS 

Rendolls will be charged for Pre-orders at the time of ordering and these orders shall be shipped 1-2 working days after the stipulated date of release. 

SHIPPING

Our international delivery courier is DHL. Please ensure that you have filled in a valid and identifiable address and phone number for delivery. Rendoll is not liable for any extra custom fees charged by individual countries or extra holding times as this is beyond our control.  If a delivery is rejected by the customer and the package is returned to us by DHL, unfortunately, store credit refunds will be given less any charges by DHL to return the item. 

SHIPPING COSTS

 Nigeria £3

UK £7.50

Europe £10

America and Canada  £13

Africa £15

Rest of the world £15

Return & Exchange Policy

*Orders are confirmed and processed immediately they have been placed and as such, cannot be cancelled once they've been placed.

 

*For returns, request and shipping must be made within 14 days after delivery. Goods are only eligible for return if they are returned in the exact original condition & packaging, and free of any stains and smells. Items must not be dry-cleaned or washed and tags must still be attached. This is a strict policy as it is important to us that all rendolls receive their orders in great condition. If the item is returned damaged, 

 it will be rejected and shipped back to the sender at the sender's expense. 

*Any complaints about faulty products must be made within 48 hours of delivery.

 

*We do not offer cash refunds. We offer store credit in the amount of your returned good. Please note that shipping costs are NOT refundable.  If you require a return for store credit. Kindly contact our  team on customercare@rendoll.com for more information.

 

*As we are a small brand and unfortunately cannot cover fees for you, you are responsible for return shipping fees. We advice that you make use of a service that provides tracked shipping to ensure that we receive your item. Kindly pay all applicable customs fees when sending out your return as we're unable to do so for you. 

 

*We do not offer exchanges. Please return your order and place a new one with the coupon code you receive from your return.  

 

*We do not offer store credit refunds on made-to measure items that have been made to the measurements provided by you.  Please ensure you sends us your accurate measurements. 

* We do not offer store credit refunds on intimate wear, swimwear and sale items.