Shipping Policy

PRE - ORDERS 

Rendolls will be charged for Pre-orders at the time of ordering and these orders shall be shipped 1-2 working days after the stipulated date of release. 

SHIPPING

All orders within Nigeria are shipped out within 5 working days and will arrive within an additional 1-2 working days. Please ensure that you have filled in a valid address and phone number so we can contact you on delivery. 

Our international delivery courier is DHL. Your items will be shipped out within 5 working days and will arrive within an additional 3-5 working days. Please ensure that you have filled in a valid and identifiable address and phone number for delivery. Rendoll is not liable for any extra custom fees charged by individual countries or extra holding times as this is beyond our control.

SHIPPING COSTS

Within Nigeria £4

UK £25

America £30

Rest of the world £35

Return & Exchange Policy

 

 * For items you desire to return, we do not offer refunds. However, we offer  you with store credit in the amount of your returned good. Goods must be returned within 14 working days after delivery.  If you require a return  for store credit, kindly contact our customer care team on customercare@rendoll.com for more information. 

 

*For items you desire to exchange, they will only be accepted for exchange within 14 working days after delivery. We implore customers to check our size guide before ordering. Goods are only eligible for exchange if they are returned in the exact original condition & packaging, and free of any stains. Items must not be dry-cleaned or washed and tags must still be attached. If the item is returned for exchange damaged, it will be rejected and shipped back to the sender.  If you require an exchange,  please fsend an email to customercare@rendoll.com. Exchanges are subject to available stock. 

*We do not offer exchanges, refunds or alterations on 'made- to - measure'  items. Please ensure you sends us your accurate measurements. 

*You are responsible for return shipping fees and we advice that you make use of a service that provides tracked shipping  to ensure that we receive your item. Exchanges within Nigeria will be shipped out for free. International exchanges will be shipped out at the customers expense. We kindly ask that you check our size guide before placing an order. If you would like a custom fit at no extra charge, kindly send us an email.

*All sale items are final and cannot be returned or exchanged.